General Terms
- All our services include call-out charges.
- Free quotes are provided only over the phone.
- If a customer requests an on-site quotation, a minimum call-out fee will be applicable.
Service Requests & Complaints
- Service requests are only registered within 24 hours after service completion.
- No complaints will be entertained after 24 hours of service completion.
Additional Work & Charges
- If we find additional damage or extra work is required, additional charges will apply.
- The prices quoted at the time of booking may differ from final quotations provided during inspection.
- Final quotations will be confirmed only after an on-site inspection.
Refund & Redo Policy
- No refund policy is applicable under any circumstances.
- We do not provide redo services.
- Customers must allow technicians to take before and after photos of the cleaned items.
- We do not guarantee shrinkage prevention in curtain cleaning services.
Booking & Cancellations
- Customers can cancel or modify their bookings by notifying us via:
- Toll-free number
- Cancellations must be made at least 3 hours before the scheduled service time.
- If cancellation occurs upon technician arrival, a call-out fee will be charged.
- No additional charges apply for rescheduling an appointment.
- DrapesCleaning.com.au reserves the right to:
- Cancel an appointment if service conditions are not met.
- Reschedule or delay services due to unforeseen circumstances.
Parking & Site Conditions
- Customers must arrange parking for the service vehicle.
- Parking costs will be added to the invoice.
- If parking is unavailable within a short distance, a surcharge will be applied.
- Customers must provide running water and electricity at the property.
- Additional charges may apply if the premises are on the 2nd floor or above without lift access.
Payments & Charges
- Payments must be made on the same day after service completion.
- Accepted payment methods:
- Cash
- Credit Cards
- AMEX Cards
- If the customer is unavailable at the service time, full payment must be made in advance.
- The work will not proceed unless payment is made before service commencement.
- DrapesCleaning.com.au reserves the right to revise prices if:
- The item’s condition differs from the description given at booking.
- The customer requests additional work.
Liability & Work Validity
- Our work validity is 24 hours from service completion.
- If the customer is unsatisfied with the service, they must contact us within 24 hours via email.
- Our technicians are not responsible for:
- Pre-existing damage to items or property.
- Damage that cannot be restored through regular cleaning and restoration methods.
Thank you for choosing DrapesCleaning.com.au. By booking our services, you agree to these terms and conditions.